Terms of Service

Last updated 1 September 2026

Terms of Service in full

1. About these terms

These terms govern the supply of goods and services by MATA Thai Group Pty Ltd (ABN 94 701 370 256, ACN 701 370 256) of Victoria (VIC) 3199, Australia — "we", "us" or "the company" — to you, and your use of the website at matathaigrouptec.site.

By accepting a quote, placing an order, or using this website, you agree to these terms. Where we issue a written quote, booking confirmation or supply agreement, that document and these terms are read together; if they conflict, the specific document prevails to the extent of the inconsistency.

2. Our services

We supply Thai kitchen operations, function and event catering, Thai pantry and produce supply, kitchen training and recipe development, and menu development and venue consulting. What is included in any particular engagement is set out in the quote or agreement for that engagement.

Descriptions on this website are a general guide to what we do. They are not an offer capable of acceptance, and they do not form part of any contract until reflected in a quote or agreement we have issued.

3. Quotes, orders and payment

• Quotes are valid for 30 days from the date of issue unless stated otherwise, and are based on the head count, date, venue and requirements you give us.
• A booking is confirmed when we receive your written acceptance and any deposit specified in the quote.
• Prices are in Australian dollars. Where GST applies it will be shown on the quote and the tax invoice.
• Invoices are payable by the due date on the invoice. We may charge interest on overdue amounts at a reasonable commercial rate, and recover reasonable costs of recovery.
• Where ingredient or supply costs move materially between quote and delivery, we will discuss the change with you before proceeding rather than adjusting the price without notice.
• Risk in supplied goods passes on delivery. Title passes when the goods are paid for in full.

4. Changes and cancellations

Final head counts, menu selections and dietary requirements are due by the date stated in your booking confirmation. Increases after that date are accommodated where we can, and charged accordingly. Reductions after that date may not reduce the price, because food is ordered and prepared to the confirmed number.

Cancellation terms, including any non-refundable deposit, are set out in your quote or booking confirmation. If we must cancel or vary a service because of something outside our reasonable control — including fire, flood, storm, failure of utilities at the venue, or a public health direction — we will offer a rescheduled date or a refund of amounts paid for services not supplied. Nothing in this clause limits your rights under the Australian Consumer Law.

5. Food safety and allergens

We prepare food to Australian food-safety standards and take allergen handling seriously. You must tell us about allergies, intolerances and dietary requirements by the confirmation date so that they can be planned into the menu.

Our kitchens handle common allergens including fish sauce, shrimp paste, shellfish, peanuts, tree nuts, soy, sesame, egg and gluten. We can prepare dishes to avoid a specified allergen, but we cannot guarantee an environment entirely free of any allergen, and you should tell affected guests this.

Where food is left in your care, transported by you, or held at your venue outside our control, you are responsible for holding it at safe temperatures and serving it within the time we specify.

6. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)). These include guarantees that goods are of acceptable quality and match their description, and that services are supplied with due care and skill and are fit for any purpose you told us about.

For a major failure with a service, you are entitled to cancel the service contract and to a refund for the unused portion, or to compensation for its reduced value. For a major failure with goods, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem fixed within a reasonable time and, if that is not done, to cancel and obtain a refund.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

7. Limitation of liability

Subject to clause 6, and to the maximum extent permitted by law:

• Our liability for a failure to comply with a consumer guarantee, other than a guarantee under sections 51 to 53 of the Australian Consumer Law, is limited at our option to resupplying the services or paying the cost of having them resupplied, or to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing so.
• We are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity or loss of goodwill.
• Our total aggregate liability arising out of an engagement is limited to the amount you have paid us for that engagement.
• We are not liable for loss caused by information you gave us that was incomplete or incorrect, by conditions at a venue we do not control, or by your handling of food after it has left our control.

8. Intellectual property

All content on this website — text, layout, code, styling and the drawings and marks used on it — is owned by or licensed to MATA Thai Group Pty Ltd and is protected by Australian and international copyright law. You may view and print pages for your own use in evaluating our services. You may not copy, republish, adapt or commercially exploit any part of it without our written permission.

Recipes, specification cards, menu documents and training materials we prepare remain our intellectual property unless the engagement agreement expressly assigns or licenses them to you. Where we license them, the licence is limited to your own kitchen and does not permit resale or distribution.

Any material you provide to us — including your logo or brand assets for use on a menu — remains yours, and you grant us the licence needed to carry out the engagement.

9. Use of this website

You may not use this website in a way that breaches any law, interferes with its operation or security, or attempts to gain unauthorised access to any system connected with it.

We take reasonable care with the information published here, but it is provided for general information and may change. The website is provided on an "as is" basis and we do not warrant that it will be available uninterrupted or free of error.

10. Suspension and termination

We may suspend or terminate an engagement by written notice if you fail to pay an invoice by its due date and do not remedy that within 14 days of being asked, if you breach a material term of these terms or the engagement agreement and do not remedy it within 14 days, if conditions at a venue present a safety risk to our people, or if you become insolvent or an insolvency official is appointed.

You may terminate in accordance with the cancellation terms in your quote or booking confirmation. On termination you remain liable for goods and services already supplied and for committed costs we cannot reasonably avoid. Clauses 7, 8 and 11 survive termination.

11. Governing law

These terms, and any contract formed under them, are governed by the laws of the State of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts competent to hear appeals from them.

If any provision of these terms is found to be unenforceable, it is severed to the extent necessary and the remaining provisions continue in force.

12. Contact

Questions about these terms, or about a quote, booking or invoice, should be sent to MATA Thai Group Pty Ltd, Victoria (VIC) 3199, Australia, by email to [email protected]. Our handling of personal information is described in our Privacy Policy.